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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 2	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 3	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 4	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 5	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.

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EXIN SIAM Professional Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
ZYX is initiating their NEWGEN SIAM transition project As part of the early planning, ZYX identifies key activities and milestones that must be included in the project plan.
What would be the best approach for ZYX to take in designing their SIAM governance framework?

A. Ensure that the future service integrator's contract includes responsibility for establishing a governance framework that describes how the SIAM ecosystem will be managed and operated
B. Update the responsibilities of the IT Steering Group to include responsibility for ensuring that the SIAM ecosystem is implemented in accordance with defined plans and objectives
C. Establish a working group with representation from all ZYX divisions to review existing policies and practices, then define a framework of policies, standards processes, roles and structural elements
D. Define a framework of formally appointed governance boards with clearly documented terms of reference to act as decision making bodies, made up of representatives from all divisions of ZYX

Answer: C

Explanation:
* Governance Framework Design:
* Establishing a comprehensive governance framework is crucial for the success of the SIAM transition project.
* Inclusive Working Group:
* A working group that includes representation from all ZYX divisions ensures that the governance framework is inclusive and considers the needs and perspectives of all stakeholders.
* This collaborative approach fosters buy-in and alignment across the organization.
* Review and Define Framework:
* The working group should begin by reviewing existing policies and practices to identify areas that need to be aligned with the new SIAM model.
* They will then define a framework that includes policies, standards, processes, roles, and structural elements necessary for effective governance.
* Benefits:
* This method ensures that the governance framework is well-rounded, comprehensive, and tailored to the specific needs of ZYX.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Governance Framework
* ITIL 4: Direct, Plan and Improve (DPI), Section on Governance

NEW QUESTION # 36
ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

A. Percentage of approved changes achieving the stated outcomes
B. Number of normal changes not recorded by the service provider
C. Amount of changes not submitted to the CAT on-time
D. Consistent achievement of high-quality service provider changes

Answer: A

Explanation:
* SIAM Principles of Measurement:Metrics in a SIAM environment should focus on outcomes, continuous improvement, and the overall effectiveness of processes across the ecosystem.
* Outcome-Based Measurement:The percentage of approved changes achieving the stated outcomes directly reflects the effectiveness of the change management process. It measures whether changes deliver the intended benefits without adverse effects.
* Comparison of Metrics:
* Amount of changes not submitted to the CAB on-time focuses on process adherence but not on the effectiveness of changes.
* Consistent achievement of high-quality service provider changes is important but needs a more specific metric to quantify quality.
* Number of normal changes not recorded by the service provider indicates compliance issues but not process effectiveness.
* Alignment with SIAM Goals:The chosen metric should align with SIAM's goals of integrated service management and continuous improvement by providing actionable insights into the effectiveness of change management.
* Continuous Improvement:Measuring the percentage of changes achieving the stated outcomes helps identify areas for improvement in the change management process and aligns with SIAM's focus on delivering value through effective service management.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Performance Management and Measurement
* SIAM Professional Body of Knowledge (BoK), Change Management Sections

NEW QUESTION # 37
ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model.
The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible nsks.
The CEO has agreed to this
Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?

A. Analyze each potential provider's capabilities and alignment with ZYX's requirements and current service model
B. Invite only the market leader organization to bid for the supply of the service integration services.
C. Select the best providers to informally test the validity of the proposed SIAM model
D. Assess the responses and invite the top three providers to bid for the provision of the service integrator.
E. Maintain the project's momentum by asking SIAMRUS to create an outline bid
F. - Research the marketplace for potential service integrators that can deliver ZYX's requirements
G. Compare similar market offerings to validate the SIAM model and role of the service integrator.
H. Rank the organizations which match the ZYX profile according to their position in themarketplace by using benchmarks
I. . Use the SIAMRUS proposal as a basis to examine the marketplace for potential providers of their SIAM model
J. . Research the marketplace for potential external providers and assess current internal capabilities.
K. Select all existing ZYX service providers for consideration, as these are familiar with ZYX -Invite service integration proposals from all of these existing ZYX service providers

Answer: J

Explanation:
* Mandate for Change:ZYX's mandate for change requires a thorough investigation to ensure the chosen service integration model aligns with its strategic goals and mitigates potential risks.
* Marketplace Research:Exploring the marketplace for potential external service integrators provides insights into available options and industry best practices.
* Internal Capability Assessment:Evaluating current internal capabilities helps determine if internal resources can be leveraged or improved to meet SIAM requirements.
* Provider Analysis:Analyzing potential providers based on their capabilities and alignment with ZYX's specific needs ensures a tailored fit, reducing implementation risks.
* Informal Testing:Informally testing the validity of the proposed SIAM model with selected providers allows ZYX to gauge the practical applicability and make adjustments before formal engagement.
* Strategic Fit and Validation:This approach ensures that the final selection of the service integrator is well-informed, validated, and aligned with ZYX's strategic objectives, ensuring a smoother transition and better service outcomes.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Service Integration and Management Strategy
* SIAM Professional Body of Knowledge (BoK), Service Integrator Selection and Governance Sections

NEW QUESTION # 38
The implementation of NEWGEN will onboard a number of existing service providers at differing levels of maturity. In addition, there will be new services (such as NEWBNK) and service providers (such as those to support planned expansion in the Asia Pacific region).
What would be the most advantageous approach to onboarding?

A. Create a standard onboarding approach for all service providers Apply this approach as contracts are renewed created., or extended Use service criticality and an impact assessment to determine the best sequence for onboarding
B. Prioritize the transition of the least mature service providers in order to maximize an early realization of benefits Delay adding new service providers until the SIAM model is well established to avoid any disruption to the plan.
C. Transition the most mature service providers using a simplified approach as they will be more able to adapt to SIAM Onboard new service providers to take advantage of the Greenfield opportunity they represent Finally onboard the least mature
D. Review the incident history for current service providers and prioritize transition based on the volume of incidents with their services in order to quickly improve service quality Add new service providers as required by the expansion

Answer: B

Explanation:
Onboarding Challenges:
Onboarding multiple existing and new service providers with varying levels of maturity and different services.
Standard Onboarding Approach:
Creating a standard onboarding approach ensures consistency and clarity in the onboarding process.
This approach provides a structured methodology that can be applied uniformly, ensuring that all service providers meet the required standards.
Application Based on Contract Timelines:
Applying the standard approach as contracts are renewed, created, or extended ensures that the onboarding process aligns with contractual timelines and avoids disruption.
This phased approach allows for manageable and controlled onboarding.
Service Criticality and Impact Assessment:
Prioritizing onboarding based on service criticality and impact assessment ensures that the most critical services are onboarded first.
This prioritization minimizes risk and ensures that the most important services are stable and well-integrated.
Benefits:
A structured and prioritized onboarding process ensures a smoother transition, better integration, and reduced risk of service disruption.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Onboarding and Transitioning ITIL 4: Drive Stakeholder Value (DSV), Section on Onboarding and Offboarding

NEW QUESTION # 39
ZYX has decided to appoint ZYXS as service integrator using the lead supplier structure ZYXS will need to fill new roles with additional skilled resources The contract with OUTSCO will be terminated, and all the component services will be transitioned to FIELD$CO: MAILSCO. NETSCO. ZYXD and ZYXS The SIAM Project Board has just agreed that after the transition there will no longer be a requirement for service delivery managers in ZYXUK to manage the outsourced contract with OUTSCO What is the best way to deal with this situation?

A. Conduct a SIAM awareness campaign across all ZYX companies, briefing all staff about the benefits of moving to a SIAM model Ensure that the possibility of staff redundancies is not mentioned until the transition plan has been agreed
B. inform the ZYXUK Directors of the situation and ask them to review the employment contracts of the service delivery managers. Once they are satisfied that there is no risk to sensitive data, inform the staff that their role will be redundant
C. Leave the service delivery managers in uncertainty about whether their role will cease to exist or not. Offer them a financial incentive to be part of the transition team and stay with ZYXUK until the end if they decide they want to leave
D. Directly inform the two service delivery managers as soon as possible and invite them to Amsterdam to meet the ZYXS staff Ask them to be part of the team designing the SIAM model and encourage them to apply for the new roles

Answer: D

Explanation:
Situation Overview:
The termination of the contract with OUTSCO and the transition to a lead supplier structure with ZYXS as the service integrator has made the roles of the service delivery managers redundant.
Communication and Involvement:
Directly informing the service delivery managers promptly shows transparency and respect, reducing uncertainty and speculation.
Inviting them to participate in designing the new SIAM model involves them in the transition process, utilizing their experience and knowledge, and helping them feel valued.
Opportunity for New Roles:
Encouraging the service delivery managers to apply for new roles within the SIAM ecosystem provides them with career opportunities and helps retain experienced staff.
This approach demonstrates a commitment to employee development and continuity.
Minimizing Resistance:
By involving the service delivery managers in the transition, their potential resistance to change can be minimized, ensuring a smoother transition process.
Reference:
SIAM Professional Body of Knowledge (BoK) recommends early and clear communication with impacted staff during transitions.
ITIL 4: Create, Deliver and Support (CDS) emphasizes the importance of engaging and involving staff in change initiatives.
SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management

NEW QUESTION # 40
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