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ServiceNow CSA (ServiceNow Certified System Administrator) Exam is a certification exam that validates the skills and knowledge of professionals who administer ServiceNow instances. CSA exam tests the candidates' understanding of ServiceNow's core configuration and administration concepts, including user and group management, data management, security and access controls, and reporting and performance analytics. The ServiceNow CSA certification is an essential requirement for professionals who wish to work with ServiceNow as a system administrator or developer.

Obtaining the ServiceNow CSA Certification can provide individuals with a competitive advantage in the job market and can demonstrate their proficiency in using the ServiceNow platform. Additionally, it can help organizations identify skilled ServiceNow professionals who are capable of managing their ServiceNow instances effectively.

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ServiceNow Certified System Administrator Sample Questions (Q316-Q321):

NEW QUESTION # 316
Which storefront is a single location for accessing pre-built spokes to quickly integrate with third-party services to build and share content?

A. Spoke Store
B. Integration Spoke Store
C. ServiceNow Store
D. ServiceNow Spoke Store

Answer: C

Explanation:
Detailed Explanation:
TheServiceNow Storeis the primary marketplace for accessing pre-built integrations, known as spokes, for ServiceNow. These spokes enable rapid integration with third-party services, streamlining the development of automation and integration workflows. The store includes various applications and plugins tailored for ServiceNow workflows, facilitating the quick deployment of additional capabilities. (Reference: ServiceNow Documentation - ServiceNow Store and Integration Hub Spokes)

NEW QUESTION # 317
Which server-side object provides methods for working with dates when writing a script in a privately scoped application?

A. GlideSystem
B. current
C. GlideRecord
D. GlideDateTime

Answer: D

NEW QUESTION # 318
When designing a flow, how do you reference data from a record, in that flow?

A. Drag the table icon onto the flow definition
B. Add the table reference using the slush bucket
C. Specify the source table on the data pill related list
D. Use the condition builder to specify the desired values
E. Drag the data pill onto the flow definition

Answer: E

Explanation:
InServiceNow Flow Designer, adata pillrepresentsvariables, record fields, or outputs from previous stepsthat can be used dynamically in the flow.
Data pillsallow flow designers to referencerecord datawithout manually specifying table fields.
Dragging a data pillonto a flow step ensures that the correct values areautomatically mappedfrom the referenced record.
This is the recommended method for using record datawithin a flow.
Why is Option D Correct?
Why Are the Other Options Incorrect?A. Drag the table icon onto the flow definition IncorrectbecauseFlow Designer does not use table iconsfor referencing records.
Instead, it utilizesdata pills and actionsto retrieve and manipulate record data.
B: Use the condition builder to specify the desired values
Incorrectbecause thecondition builderis used fordecision logic(e.g., If-Else conditions), not for referencing record data.
C: Specify the source table on the data pill related list
Incorrectbecause youcannot manually specifya table in a data pill.
Data pills areautomatically createdwhen an action retrieves data from a record.
E: Add the table reference using the slush bucket
Incorrectbecauseslush bucketsare used in ServiceNow for selecting multiple items (e.g., roles, groups),not for referencing record data in a flow.
ServiceNow Flow Designer - Using Data Pills
ServiceNow Flow Designer - Best Practices for Record Referencing
ServiceNow ITSM - Automating Workflows with Flow Designer
References to Official Certified System Administrator (CSA) Documentation:

NEW QUESTION # 319
Which helps to visualize configuration items and their relationships?

A. Transform Map
B. Dependency View
C. Schema Map
D. Flow Design
E. Tables

Answer: B

Explanation:
The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.
References:
* ServiceNow Product Documentation: Configuration item relationships in the CMDB
- https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manage
* ServiceNow Community: How to display dependencies for CIs in the Dependency View
- https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-m

NEW QUESTION # 320
A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers

A. Add User Account to IT Knowledgebase
B. Add User Account to ACL
C. Add User Account to network group
D. Add User Account to itll group
E. Create User Account
F. Add User Account to Hardware group

Answer: C,E,F

Explanation:
To allow a new employee to work ontasks assigned to the Network and Hardware groups, they must have:
A User Account(sys_user) created in ServiceNow.
Group Membershipin both theNetworkandHardwaregroups.
E: Create User Account
Every user needs anaccount in ServiceNowbefore they can be assigned work.
C: Add User Account to Network Group
Membership in theNetwork groupallows the user to be assignedNetwork-related tasks.
F: Add User Account to Hardware Group
Membership in theHardware groupallows the user to work onHardware-related tasks.
A: Add User Account to itil group
While theitilrole grants access to ITSM functions, itdoes not automatically provide assignment rightsto the Network and Hardware groups.
B: Add User Account to ACL
Access Control Lists (ACLs)definepermissions, butgroup membership is requiredto receive assignments.
D: Add User Account to IT Knowledgebase
The IT Knowledge Base only grantsknowledge article access, not task assignments.
Reference:ServiceNow CSA Documentation - Managing Users & Groups
ServiceNow Product Documentation - Assigning Users to Groups(https://docs.servicenow.com) Final answer: C, E, F (Create User Account, Add User Account to Network Group, Add User

NEW QUESTION # 321
......

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